Glencree Conflict Resolution, Mediation & Peacemaking Certificate Course
Module I: Conflict Resolution Skills
1. Managing And Resolving Conflict
- General introductions
- Our perceptions of "conflict": positive and negative
- Conflict management within groups and organisations.
2. Styles Of Conflict Management
- Generating experiences of conflict situations
- Finding your conflict comfort zone
- The five styles of handling conflict
- Managing your style and avoiding going into excess
3. Reflective Listening Skills
- Picking up clues from body language
- Working with and acknowledging perceived reality
- Reflective listening: the discipline of not adding anything
- Connecting with the emotional realities
4. Getting Interpersonal Disputes Resolved
- Role play of an interpersonal conflict situation
- Learnings from and analysis of the role play
5. Predictable Dynamics of Conflict
- How unmanaged conflict escalates: the conflict spiral
- Conflict analysis, intervention and problem solving
- Dispute resolution: power balancing and anger management
Module II: Mediation Skills
1. Design of Dispute Resolution Systems
- Process continuum for alternative dispute resolution (ADR)
- The growth of community, family and business mediation in Ireland
- The different models of mediation for each sector: family, workplace, commercial, community, restorative justice, environmental
2. Getting Parties to the Table
- The pre-mediation phase: role and tasks of mediator
- Role play of case development for a neighbour dispute
3. The Basics of the Mediation Process
- Old and new mediation
- A generic mediation process for interpersonal disputes
- Demonstration of the stage process (neighbour dispute)
4. Mediation Process Skills I
- Rehearsing the introduction and storytelling stages
- Role play and mediation skills practice (neighbour dispute)
- Framing the issues and problem solving stages
- Role play and mediation skills practice (family dispute)
- Writing up the agreement
- Role play and mediation skills practice (workplace dispute)
5. Process Issues in Mediation
- Handling anger and emotion through storytelling
- Empowerment of the disputants
- Power balancing
- Reframing, problem solving and option generation
Module III: Peacemaking
1. Architecture of Peace Process
- The three phases of a peace process: conflict management, resolution and transformation
- Examination of key moments in Irish peace process
- Comparisons between Northern Ireland, South Africa and the Middle East
2. The Post-Conflict Reconciliation Phase
- Recovering stories and the healing of past hurts in Ireland
- Achievements of Truth & Reconciliation Commissions
- Towards a process model for the Irish situation
Assignment Presentation
Each participation presents a small assignment on a conflict resolution or mediation topic of their choice from a recommended reading list covering various texts: Cornelius & Faire, Fisher & Ury, Pruitt & Rubin, Larry Susskind, Ken Cloke, Bernie Mayer, Bill Zartman, Herb Kelman, Vamik Volkan.
A manual covering all 5 stages of an interpersonal mediation process will be supplied together with Handouts on many topics:
- getting parties to table
- mediation paradigm
- consensus building
- the peace process
- victim/offender mediation
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