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Glencree Conflict Resolution, Mediation & Peacemaking Certificate Course

Applications are invited for this 60 hour mediation training course.

Module I (20 Hours): Conflict Resolution Skills

1. Managing And Resolving Conflict

  • General introductions
  • Our perceptions of "conflict": positive and negative
  • Conflict management within groups and organisations.

2. Styles Of Conflict Management

  • Generating experiences of conflict situations
  • Finding your conflict comfort zone
  • The five styles of handling conflict
  • Managing your style and avoiding going into excess

3. Reflective Listening Skills

  • Picking up clues from body language
  • Working with and acknowledging perceived reality
  • Reflective listening: the discipline of not adding anything
  • Connecting with the emotional realities

4. Assertiveness Skills for Problem Solving

  • Making clear statements about your own needs
  • Moving from anger to constructive problem solving
  • The four part assertive message

5. Getting Interpersonal Disputes Resolved

  • Role play of an interpersonal conflict situation
  • Learnings from and analysis of the role play

6. Predictable Dynamics of Conflict

  • How unmanaged conflict escalates: the conflict spiral
  • Conflict analysis, intervention and problem solving
  • Dispute resolution: power balancing and anger management

7. Interest Based Negotiation

  • Interest based v adversarial negotiation
  • PIN model: Positions, Interests and Needs
  • “Win as much as you can”
  • Balancing and mixing self-interest and cooperation

Module II (20 Hours): Mediation Skills

1. Design of Dispute Resolution Systems

  • Process continuum for alternative dispute resolution (ADR)
  • The growth of community, family and business mediation in Ireland
  • The different models of mediation for each sector: family, workplace, commercial, community, restorative justice, environmental

2. Getting Parties to the Table

  • The pre-mediation phase: role and tasks of mediator
  • Role play of case development for a neighbour dispute

3. The Basics of the Mediation Process

  • Old and new mediation
  • A generic mediation process for interpersonal disputes
  • Demonstration of the stage process (neighbour dispute)

4. Mediation Process Skills I

  • Rehearsing the introduction and storytelling stages
  • Role play and mediation skills practice (neighbour dispute)
  • Framing the issues and problem solving stages
  • Role play and mediation skills practice (family dispute)
  • Writing up the agreement
  • Role play and mediation skills practice (workplace dispute)

5. Process Issues in Mediation

  • Handling anger and emotion through storytelling
  • Empowerment of the disputants
  • Power balancing
  • Reframing, problem solving and option generation

6. Multi-Party Facilitation Process

  • Simulated experience of multi-party mediation (public policy)
  • Differences in the role of facilitator and mediator

Module III (20 Hours): Peacemaking

This module will focus on peacemaking, victim and ex-combatant mediation and the Irish peace process.
1. Architecture of Peace Process

  • The three phases of a peace process: conflict management, resolution and transformation
  • Examination of key moments in Irish peace process
  • Comparisons between Northern Ireland, South Africa and the Middle East

2. The Post-Conflict Reconciliation Phase

  • Recovering stories and the healing of past hurts in Ireland
  • Achievements of Truth & Reconciliation Commissions
  • Towards a process model for the Irish situation

3. The Basics of Victim-Offender Mediation

  • The shift from reparation to restorative justice
  • Repairing the damage and managing the apology
  • Demonstration of VOM process
  • Differences in the role between facilitator and mediator

4. VOM Process Skills

  • Role play and mediation skills practice
  • Adapting the VOM model for reconciliation work
  • Role play of a victim/survivor and ex-combatant/ex-security forces person
  • Issues around getting closure

5. Process Issues In Victim-Offender Mediation

  • Preparation of the disputants before the mediation
  • Handling anger, hurt and trauma during and afterwards
  • Issues in balancing asymmetrical power
  • Options for repairing the damage

6. Project Presentation

  • Each participation presents a small project on a conflict resolution or mediation topic of their choice from reading list
  • Arrangements for further mediation training, case work and Part II

Readings related to topics belonging to each module will be recommended from various texts: Cornelius & Faire, Fisher & Ury, Pruitt & Rubin, Larry Susskind, Merry & Milner, Bill Zartman, Herb Kelman, Vamik Volkan

Interpersonal mediation manual (all 5 stages) and Handouts will be supplied on many topics:

  • getting parties to table
  • mediation paradigm
  • consensus building
  • the peace process
  • victim/offender mediation
Website Supported by the EU Programme for Peace and Reconciliation
Glencree Centre for Peace and Reconciliation is a company limited by guarantee. Company Number: 50088 and registered charity number: CHY5943. Registered address: Glencree, Co. Wicklow, Ireland. Company Directors: Richard Belton, Bill Brown, Denise Collins, Pat Fox, Fumi Giwa-Byrne, Bronagh Hinds, Peter Keenan and Cathal Magee.
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