Dates: 8, 9, 10 February & 11-12 March, 2010
About the course:
Conflict is an ever present reality in our lives and can provide a creative possibility if we know how to work with it. However, failure to manage conflict in our personal and working lives can make things worse and may lead to serious difficulties.
This course is an introduction to Alternative Dispute Resolution (ADR) and will provide a practical approach to help people work creatively with conflict situations to develop some confidence and strategies to manage conflict more productively. By drawing on personal experience of conflict and applying some theory to practical skills the participants will have a chance to develop their ability to manage conflict. Conflicts can be transformed into a creative possibility if we have the creative skills to do so. Violence can be prevented provided we have options to work through alternative possibilities
The course covers the following areas and the approach used will be a combination of experiential learning, reflection and analysis of practice.
- Personal responses to conflict situations
- Understanding the conflict cycle
- Styles and strategies in conflict transformation
- Power as an issue in conflict
- Emotions/feelings in conflict
- Role of prejudice, assumptions and judgements
- Positions/interests/needs – searching for common ground
- Conflict pinches and crunches – dealing with escalation
- Cost of conflict in the workplace & community
- Contrasting conflict management , resolution & transformation
- Introduction to collaborative negotiations skills
- Reflection on personal experience/role plays
- Communication skills in conflict transformation
Course duration: 5 full days – leading to FETAC Level 6 accreditation
3 Days initially with 2 Follow up days
Individual payment rates: €500 per person for full course
Three day option only (excluding assignments and accreditation): €350
There are three assignments to be completed in order to gain accreditation for the module during the course.
- During the first three days - A short reflection based on individual experience
- Between part one and part two – A case study using the models presented
- On the last day of the course – A video reflection on the learning process
Who should attend: Anyone who has to deal with conflict in workplace situations either in a management or supervisory role. Also people in social or community roles where conflict creates challenges.
Tutor: Eamon Rafter, Glencree Learning Co-ordinator
For further information/bookings, please contact Eamon Rafter, Tel (01) 2829711,
email: eamon.rafter@glencree.ie |
